I found Bright Home Theater through web sites. I called a few A/V companies for quick estimates but Bright Home Theater was the only one to quickly set an appointment. I had just moved to a new apartment and since I was doing a small work (dropping the ceiling for head lighting) I decided to replace my old A/V for a new one with in wall speakers. After speaking to the technician for a couple minutes I realized he knew what he was talking about. He's recommendations were right on spot and within my budget - often vendors try to push you to the most expensive equipment, but Radek proposed just the right one for my living room size. I had all wiring done through walls and ceiling, Def Tech speakers on the sides and under the TV and Def Tech surround in the ceiling above the couch. The technician - Radek - watched for minimal details, measurements, and was extremely clean. He literally spent the whole day in my apartment. I also purchased the universal remote (following his suggestion) and had him programmed it. It works perfectly and saved me (and specially my wife) from the mess of dealing with several remotes. Also note that after the installation all my questions were promptly answered either by email or phone. Bottom line: I am very happy with my customized home theater. Thanks to Bright Home Theater team.