What happens if a piece of BHT installed equipment goes bad? A client recently had a Universal Remote Control ( http://www.universalremote.com/ ) go bad. I can only think of two other times this happened, but both times in the past the client or their cleaning staff had dropped them. In this case it appeared to be a short.
To facilitate things we sent over a messenger to pick up the bad remote and sent over a full programmed new remote from stock. We will deal with the RMA number and sending the remote back to the manufacturer and getting a new one. It should take about 2 weeks.
In the meantime our client was out about a day without the remote.